Monica Dalla Riva
Chief Design Officer and SVP CX @ Deutsche Telekom
Bio
Monica Dalla Riva is Senior Vice President and Chief Design Officer at Deutsche Telekom AG, where she leads global design, focused on product experience and AI- enabled product transformation across one of the world’s largest telecommunications companies. With more than 27 years of experience across global organizations including Deutsche Telekom, Samsung Electronics, 3M, and Whirlpool, Monica specializes in transforming legacy industrial and technology businesses into customer-centric growth platforms. Her work focuses on integrating product intelligence, AI, and governance to drive large-scale enterprise transformation. An award-winning strategic leader, Monica frequently advises executive teams and boards on technological transformation. She is also a lecturer at leading business schools and a keynote speaker on AI, product strategy, Design, and the future of enterprise innovation.